DARPG Releases 26th NeSDA Way Forward Report
In News
What Happened
Why It Matters
Background
History & Context
What Changed
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E-Service Volume: BEFORE, there were 11,614 e-services reported nationally in April 2023; NOW, a total of 22,478 e-services are offered across States and UTs as of the 26th report in June 2025.
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Mandatory Service Saturation: BEFORE, saturation of mandatory e-services was at 48 percent in NeSDA 2019; NOW, saturation levels have steadily grown, with nine states achieving 100 percent compliance in June 2025.
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Service Portals: BEFORE, citizens had to navigate multiple fragmented departmental websites to access local services; NOW, multiple states use Single Window Unified Service Delivery Portals (like Sewa Setu in Assam and Seva Sindhu in Karnataka) to provide their services.
Prelims Angle
NCERT Connection
Practice Questions
Q1
Correct Statement(s)Which of the following statements is/are correct regarding the National e-Governance Service Delivery Assessment (NeSDA)? 1. NeSDA was formulated by the Ministry of Electronics and Information Technology (MeitY) to benchmark e-service delivery across states. 2. The 'NeSDA Way Forward' reports track the adoption of unified service portals and the saturation of mandatory e-services on a monthly basis.